Rss99 FAQ — All your questions answered in one place

At rss99, only one account account is allowed per person. If multiple accounts are found under the same individual, all will be suspended and the balance may be forfeited. Please play fair and stick to one account.

On the login page "Forgot Password?" Click the link. A 6-digit OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes just 2 minutes.

rss99 follows international security standards. Before your first withdrawal, you'll need to submit a copy of your National ID or passport for identity verification. KYC is usually completed within 24 hours. This is done solely to protect your account.

After 5 consecutive failed login attempts, your account will be temporarily locked for security reasons. Please try again after 30 minutes. If the issue persists, contact us via Live Chat or at support@rss99.ws — our team will assist you promptly.

Once logged in, you can update your email, password, and contact details from Profile Settings. To change your registered mobile number or full name, you'll need to contact the support team and complete identity verification.

• Minimum Deposit: ৳500
• Maximum Deposit: ৳1,00,000 (per transaction)
• Minimum withdrawal: ৳500
• Maximum Withdrawal: ৳50,000 per day

Higher limits apply for VIP members.

Deposits made via bKash, Nagad, and Rocket typically arrive Instant (within seconds) to your account. Bank transfers may take 1–2 business days. If it takes longer than 30 minutes, please contact support.

For KYC-verified accounts, mobile payment withdrawals are typically 15 minutes to 1 hour to complete. During peak hours (especially 8 PM–12 AM), it may take a little longer. Before submitting a withdrawal request, make sure your KYC and wagering requirements are fulfilled.

Yes, you can withdraw from your balance at any time. However, bonus funds require the applicable wagering conditions to be met before withdrawal. Your regular balance (excluding bonuses) can be withdrawn directly.

Contact us as soon as possible at support@rss99.ws or via live chat. Include screenshots of the transaction along with the reference number. Our team will investigate and resolve the issue promptly.

A wagering requirement means you need to place a certain amount in bets before you can withdraw a bonus. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to bet ৳30,000. Placing bets on eligible games counts toward this. Track your progress in your profile.

Log in every day for a chance to earn a daily login bonus. Place a set amount of bets each week to qualify for cashback offers. To see current promotions,Promotions page Visit now.

Yes! Share your referral code with a friend. When they sign up on rss99 and make their first deposit, you'll earn a special referral bonus. The more your friend plays, the more commission you receive.

Each bonus has a set validity period (typically 7–30 days). If the wagering requirement is not met within that period, the bonus will be automatically forfeited. Your main balance will not be affected.

With live betting, you can place bets in real time while a match is in progress. Odds shift every moment — so timing your decision is everything. Match Odds page Live scores and updated odds available.

Absolutely! rss99 is fully mobile-optimized. You can play directly from the browser on any Android or iOS device — no app download required. For the best experience, we recommend a stable, fast internet connection.

Refresh the page and try again. If the issue persists, clear your browser cache. If you get disconnected mid-game, your bet and balance are safe — our servers save all data. If the problem still isn't resolved, contact support with a screenshot.

Yes. All games on rss99 are audited by third parties RNG (Random Number Generator) technology. The outcome of every round is fully independent and verifiable. There is no possibility of manipulation.

Log in, then go to Profile → Security Settings → Two-Step Verification and enable it. You'll receive an OTP on your mobile each time you log in. Keeping this on reduces the risk of your account being hacked to nearly zero.

Change your password immediately and email support@rss99.ws. You can check your account activity log for any unfamiliar login times or devices. If needed, we can temporarily lock your account while we investigate.

Yes, your data is retained for legal compliance and account management purposes. However, your information will never be sold or shared with third parties. For more details, please review our Privacy Policy Read more.

Yes. rss99 offers daily, weekly, and monthly deposit limits as part of its responsible gaming tools. Set them under Profile Settings → Responsible Gaming. Once set, limits cannot be increased before the designated period ends.

Absolutely. You can use the Self-exclusion feature to temporarily deactivate your account for anywhere between 7 days and 6 months. During this period, logging in will not be possible. Activate it through Settings or by contacting Support.

If you or someone you know may be struggling with addiction, don't wait — get help now. Visit our Responsible Gaming page Support organization information is available. rss99 is always committed to safe and responsible gaming.